Handle triage and resolution of technical support issues in a timely manner. Escalate tickets to appropriate teams, when required. Troubleshoot live site incidents and coordinate response efforts for the technology department. Answer questions on product functionality and work with non technical teams to document frequent questions. Learn all aspects of our applications a

Ensure Help Desk SLAs and ticket volumes are honored Answer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding customer experience Provide on site support from our downtown Seattle office, with the option for some flexible work from home on a weekly rotation with other team members. Provide software support, e.g. user account mana

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Provide support for litigation and regulatory proceedings, including handling discovery, investigating factual and legal questions, reviewing briefing and helping evaluate arguments, and overseeing the issuance of legal holds and related processes Communicate with outside lawyers to seek guidance, share information, or discuss strategy Investigate and draft responses to i

Rover's Trust and Safety Social Media Team is responsible for supporting Rover's reputation by providing excellent customer care through problem resolution of issues that pose the greatest risk to the company in our most challenging and sensitive situations. Our agents actively monitor Rover's off platform brand across the breadth of social media platforms and identify ar

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Own and evolve Rover's multi year global channel marketing scaling strategy. Ensure key opportunities, risks, and requirements are known, understood, and owned by the right person or team across the business. In partnership with the SVP Global Growth, set annual, quarterly, and monthly new booking and ad spend targets for all regions. Deliver the global new bookings line

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Provide primary, day to day legal support to our Product, Engineering, and Corporate Development teams Serve as the legal team's in house expert on data privacy, consumer protection and other compliance obligations. Collaborate closely with other in house attorneys on areas within and adjacent to your subject matter expertise. Your Qualifications J.D. from an ABA accredit

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Partner with the product and design teams to help solve customer problems by supporting a hypothesis and data driven organization. Regularly present to senior leadership and the product organization on the trends and insights into the changes in the business. This includes the decomposition of the drivers of those changes and recommendations on actions to improve marketpl

Be the point of operational ownership for new country launch execution Deliver them on budget and on time. Lead key business rhythms to ensure alignment and monitor performance. Track and monitor launch project progress collaboratively and transparently. Proactively identify emerging launch and ongoing execution challenges and solutions, then execute those new ways of wor

Prepare quarterly worldwide income tax provision Engage with external service providers to aid in the preparation of our US Federal, state, and international income tax returns Prepare calculations supporting US Federal, state, and international income / franchise tax filings Prepare calculations supporting annual transfer pricing analysis Coordinate with accounting and e